Holiday Inn Express - Plattsburgh, an IHG Hotel

Everything from the moment I arrived was amazing. The staff was more than helpful, I dealt with four different people during my stay and each one of them were professional, polite, friendly, etc… that is not some thing I’ve experienced in any hotel. I arrived before check-in and asked if there was a bathroom type place where I could freshen up change my clothes, etc. before meeting my family and friends for lunch. It had been a 5 1/2 hour drive. Thankfully, she was able to check me in two hours early. I wouldn’t have ever thought I would get in my room early. Then I had left a note at the front desk that night asking if there was any type of a late check out that I could get and I was willing to pay. The front desk called my room to tell me that I could absolutely have a late check out for free. I travel quite a bit all over the place and never have I been so pleased with every single aspect of my stay. From the parking, the staff, the clean super comfortable room, just everything. I look forward to staying there again.

Pros: Staff was very friendly, beds were comfy, decor was modern. Breakfast was pretty good. There were pancakes, Cinnamon rolls, eggs, sausages, biscuits, bagels, toast, yogurt, cereal, fruit cups, juice, coffee and tea. Overall would stay again, I would just want them to try to fix the smell. Everything else was perfect.

Staff are ver friendly starting from the receptionist to the the room cleaners and the breakfast staff, when you open your eyes in the morning and get your breakfast and see smiles to your face and a nice good morning said to you and ask you to have a wonderful day…. Definitely this make my days.

Everything! A GREAT stay for money! Very clean, neat and comfortable. Friendly and helpful staff. Everything in working order. Most impressive was the bed!! Super comfortable, nice linens and pillows. Almost hated to get out of bed, but there was the very nice breakfast buffet to get to! Warm food, plenty of it. Great coffee and the staff kept it well stocked.

The check-in process was smooth and quick, and the breakfast was absolutely amazing! The staff was friendly and accommodating, parking was convenient, and the hotel is perfectly located near all the shops.