Holiday Inn Express - Plattsburgh by IHG

Our room was comfortable, clean, and reasonably modern. We had an accessible room which was more spacious than the average room. The hotel staff were always polite and helpful. We had a quick check-in and check-out. The hotel provided breakfast, which offered many options for adults and children. The staff kept it well stocked and the area clean. Their coffee machines were lovely! The location is excellent, especially if you are visiting SUNY Plattsburgh. It is conveniently located near many shopping facilities as well, including Walmart, Kohl's, Price Chopper, Lowe's, and many more.

Everything from the moment I arrived was amazing. The staff was more than helpful, I dealt with four different people during my stay and each one of them were professional, polite, friendly, etc… that is not some thing I’ve experienced in any hotel. I arrived before check-in and asked if there was a bathroom type place where I could freshen up change my clothes, etc. before meeting my family and friends for lunch. It had been a 5 1/2 hour drive. Thankfully, she was able to check me in two hours early. I wouldn’t have ever thought I would get in my room early. Then I had left a note at the front desk that night asking if there was any type of a late check out that I could get and I was willing to pay. The front desk called my room to tell me that I could absolutely have a late check out for free. I travel quite a bit all over the place and never have I been so pleased with every single aspect of my stay. From the parking, the staff, the clean super comfortable room, just everything. I look forward to staying there again.

Pros: Staff was very friendly, beds were comfy, decor was modern. Breakfast was pretty good. There were pancakes, Cinnamon rolls, eggs, sausages, biscuits, bagels, toast, yogurt, cereal, fruit cups, juice, coffee and tea. Overall would stay again, I would just want them to try to fix the smell. Everything else was perfect.

Small quiet hotel. Great location, a few minutes from the stores and restaurants. The 2 queen beds are very comfortable and the blackout blinds are great. Breakfast is simple and good we appreciated it. The pool is heated to 80 degrees and the times that we've been there it didn't have many people in it. The small gym has machines with tv screens. Check out at 12pm is great so you don't have to rush. Coffee offered all day long. The price per night is good for a safe and comfortable (no frills) place to stay. I would recommend it.

Staff are ver friendly starting from the receptionist to the the room cleaners and the breakfast staff, when you open your eyes in the morning and get your breakfast and see smiles to your face and a nice good morning said to you and ask you to have a wonderful day…. Definitely this make my days.